How To Return Items To Us

Changed your mind? No problem - unused items can be returned to us for free within 30 days of purchase. As long as we receive the returned item unopened and in a re-sellable condition we can offer you a full refund.

Before you post it, please contact Customer Services to obtain our free post address.

If you are in a hurry you can also return the items to our HQ at the following address (however postage charges will apply):

Please note that we can only accept returns purchased from

Returns Address

Koan (Returns),
193 South Liberty Lane,

It is a good idea to obtain proof of postage when you send your item - just in case. We will refund your purchase within 1-3 working days of receiving the goods. For further information please contact Customer Services by email at [email protected] or by telephone on 01179 270435.

To return an order from outside the UK please visit our FAQ How do I arrange a return or exchange from outside the UK?.

Read our full terms and conditions.

Returns FAQs

I am unhappy with the quality of my purchase. What do I do?

We really hope you never need to read this question but understand that sometimes this may be the case. We are sorry you are unhappy with the quality of one of our products and we'd like to help you resolve the problem quickly. The fastest way for us to help you is to contact us.

If you would like to return your beauty essentials then see returns.

Have you received my returned goods?

Percy & Reed HQ will notify you via email once we have received your return, and will process a refund within 1-3 working days. If your return is for an exchange, we will send you a new order confirmation for your reference, and confirm a date for dispatch and delivery.

I've returned my order, how long does it take for a refund?

Once Percy & Reed HQ have received your returned products you will be notified by email. Refunds are processed on the same day, and will be credited to your account within 1-3 working days. The credit in your bank account will appear as 'Koan UK Beauty'.