Refund policy

We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery. Please note that we are unable to refund the delivery charges unless the goods you receive are damaged or faulty, or not what you originally ordered.

Please note that all items must be returned in a saleable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.

Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain a proof of postage when you do so (in case you need to show you have returned the goods, in the unlikely event that we do not receive the returned parcel). Customers wishing to return hazmat items (aerosols and certain sprays) should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used.


How to return

Customers can request cancellations for unfulfilled orders and returns for fulfilled orders through their Percy & Reed customer account or via a Withdrawal Page https://www.percyandreed.com/pages/eu-withdrawal-form

To access your account, visit the Account section of our website and log in using the email address used to place your order.

Once logged in, you can:

  • Request cancellation of unfulfilled items before they are dispatched.
  • Request a return for eligible fulfilled items to:

    C/O Percy and Reed, International logistics Group (ILG), Unit 25, Birches Industrial Estate, RH19 1XZ

If you are unable to access your customer account, please contact our Customer Service Team at help@percyandreed.com and we will assist you.

Please note that all returned items must be received within 30 days of delivery and must be returned in a saleable condition, unopened, with all original packaging and hygiene seals intact.


Receiving Your Refund

Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued without delay.

Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 days to show on your statement from the time of issue. Please be aware that this varies by bank and payment methods.